Do I have to buy the complete system?
No. You may buy any combination of design codes and engineering modules. Additional modules may be
added at any future stage as and when you require.
What happens if we need technical support outside of UK office hours? Technical support is available by fax (+44 (0)1992 500336) 24 hours a day, 365 days a year.
Do I have to purchase the software?
No. There are various rental options available from daily to 12 monthly.
Which versions of Windows are supported? Windows 98, ME, NT4.0, 2000, XP and Vista
I am trying to install the software and the following message
appears Company name incorrect.
The software is uniquely configured for each individual user. The company name entered at
the installation stage must be exactly as it appears on the configuration document supplied.
I want to upgrade my system with some additional modules. Do I have to completely
reinstall the software?
No. Simply enter the revised configuration codes supplied. These will allow access to the additional modules.
Whenever I attempt to read a data file saved in an earlier version, the
software reports the message
Different program version - Check data. Have I lost my data?
This message is advisory only. Selecting Edit data will show that the data file has been read. Since
the design codes are constantly changing and we are always enhancing the software, it is often the
case that additional checks are added to the software and it may be that additional input is
required (for example yield strength). Hence the message is to advise the user to check the data for
new input requirements.
Lock file busy: Code n
The network file protection is in use. Click OK to continue.
Lock file damaged. Fix?
The network file protection is missing. Click OK to recreate the files.